BPMS - Backflow Prevention Management Software

BACKFLOW PREVENTION MANAGEMENT SOFTWARE BPMS

If you are experiencing any problems with one of our software products, please fill out the following 'Support Request Form'. You may also want to check our list of workarounds in the FAQ section of our Support page.

If what you want to tell us is really more of a suggestion or a request for additional features, please use our 'Suggestion Form' instead.

BPMS Support/Help Request Form

When you submit your 'Problem Report', it will be entered into our database for tracking purposes. It will be associated with the account name under which you accessed this site. After an initial assessment by our support department, the resolution of the problem will be assigned to an appropriate engineer. Periodically, we will post notices regarding problems reported by our customers in the 'Known Problems' section of this page, and tips or workarounds on our 'FAQ' page.

Please be as specific as possible when describing the problem.

Look at the top right side of your "Switchboard" and determine the version of BPMS that you are running.
For example: BPMS Administrator 5.01b
BPMS 4.02c

What version of the BPMS software are you using?

What is the sub version you are running?

What is the update version letter?
What operating system are you using?
Other:
Please enter a brief one-line description of the problem:

(example: "Editor doesn't respond to up-arrow under image")
If the problem is reproducible, please list the steps required to cause it,
leaving a blank line between steps:

(example: "1. Create a new file. 2. Insert some text ...")

If the problem is not reproducible (only happened once, or occasionally for no
apparent reason), please describe the circumstances in which it occurred and
the symptoms observed:

(note: it is much harder for us to fix non-reproducible bugs)
If the problem causes any error messages to appear, please write down the exact
text displayed and enter it here:
Please provide us with the following information in case we need to contact you:

Name:

Phone:

E-mail:

We may need to contact you for more information, such as if we have trouble
reproducing the problem you describe.
.