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The purpose of this section of our website is to enhance the
Support services

that we provide to our customers.
In here you will find resources to help you resolve problems, report bugs, and suggest improvements to our products and service.

You may also obtain technical support by:

                    Phone:   1-877-250-2698 (U.S. & Canada)
                                  1-604-419-1830 (Telephone)

Support Pannel - Download, Upgarde, License Type Change
Administrator 5 and 6
Tester 5
Trial Versions
- for upgrading from ver. 3, 4 and 5
  to BPMS ver. 6
- for information on updates
- for link to support documents
- for extended support price lists
- about support expiry dates
- to request Training session
- to request assistance after
  filling out the Support Request
  Form first
- for customizing TR Forms
- for information on updates
- for link to support documents
- for extended support price lists
- about support expiry dates
- to request Training session
- to request assistance after
  filling out the Support Request
  Form first
- for general enquiries
- for information about BPMS
- for helping customers
  determine which version is   suitable for their company

   Click on Links below to:
- request information about
   upgrading to BPMS
   Administrator 5
- request a Trial Version of
  any available BPMS software

Troubleshooting BPMS Errors
For a list of common BPMS errors and solutions, click URL below:
Troubleshooting BPMS Errors

FAQ - Frequently Asked Questions
    FAQ by Users      FAQ by IT Professionals


How much does the software cost and what's included in the package?

Click here for pricing

What is the difference between the trial version and the licensed version?
The trial version offers essentially all the same features as the standard version. The only exception is that the trial version limits the number of backflow prevention devices that can be added to 50. Our trial version comes pre-populated with real life data so you can get a good feel for the program's features and performance without having to spend too much time entering test data.

What is the difference between the BPMS Administrator and the BPMS Tester edition?

The BPMS Administrator edition is designed for cross-connection control program administrators. The BPMS Tester edition is designed for backflow assembly testers and and facility managers. Although user interface is very similar for both software packages, the type of output documents is different and adjusted to different type of business that testers and CCC administrators conduct. Please read the details under "Products" page. Description of Administrator 5 and Tester 5 underline differences between these two software products.

Can you convert our data, and how much is it going to cost me?
Yes. Our conversion is very thorough and includes a cleanup of your data to ensure data consistency, and a data conversion report. Prices vary according to the number of assemblies and other technical considerations. We always give a free estimate before starting work on the conversion.

How long has this program been available?
The first version of BPMS was released in 1997. We continue to improve our program and will provide free updates as necessary. We typically release a major upgrade every two years.

What software did you use to write the program?

BPMS was written using Microsoft Access 2002 (XP), the most popular database software in the world.

Can we install your program on our server, and how much is it going to cost?

The BPMS database can be installed on any server that will support Microsoft Access. BPMS was built to allow multiple users to work on the database simultaneously. The software can be installed on one file server (LAN) and shared by an unlimited number of users at no extra cost.

Will my computer be able to run your program?

BPMS will run on any computer with a Pentium processor or equivalent running Windows 98, Me, 2000 or XP. We recommend a Pentium II processor or better.

Do I need special software to run your program?

If you need to send letters for compliance tracking, then you need to have Microsoft Word (version 97 or above) or WordPerfect (version 8 or above) installed on your computer. A licensed copy of Microsoft Access is not required.

How am I going to learn how to use this program?
Our manual has been designed to get you started quickly, and includes step-by-step instructions for new users. We also offer an free interactive training session that utilizes both the Internet and the phone. And of course, you can phone us any time when you have questions.

Can you provide references?

Give us a call and we will gladly provide you with a list of references. Many of our users have been successfully using our computer software to manage their cross-connection control programs for many years.

FAQ by IT Professionals

What are the hardware and software requirements?
System Requirements
Windows 98/2000/XP
Any Pentium II processor or better.
VGA video display adapter (SVGA recommended). Supports 800 x 600 resolution and above.
Up to 150 MB free disk space on each computer for client installation.
CD-ROM drive (only required for installation).
If your organization will need to send letters to customers, then at least one user needs to have Microsoft Word 97 or above or WordPerfect 8.0 or above..

Strongly Recommended
Users or IT professionals should have access to the Internet and/or E-Mail (for support or upgrades).

Requirements for Optional Network Installations
Most PC-based file server architectures are supported, including; Windows NT/2000/2003, Novell NetWare, and Banyan Vines. Peer-to-Peer networks using Windows 98/ME/2000/XP are also supported.
10-50 MB of disk space on the file server for storing data.

Can this software be installed on a server?
Absolutely. In fact, most users run the program in a multi-user environment. Most PC-based file server architectures are supported, including; Windows NT/2000, Novell NetWare, and Banyan Vines. Peer-to-Peer networks using Windows 95/98/NT/2000/XP are also supported.
In a multi-user environment, BPMS has two database containers. The back-end database is installed on the file server (or one host computer on peer-to-peer networks). The front-end (client installation) is installed on each computer that will need to run BPMS.

What programming language was used to develop this software?
The software was developed using Microsoft Access 2002 (XP). A license for Microsoft Access 2002 is not required because the program comes with a royalty free, run-time version of Microsoft Access 2002.

What about performance issues?

Most customers find the performance to be very good. If you are experiencing performance issues, contact BPMS software for assistance. For clients with more than 10,000 backflow prevention devices, we can send a trial version pre-populated with a sample database similar to their current or anticipated database. This way you can see what the performance will be.

What Database Engine do you use?

The only database currently support is the Microsoft Jet engine database, the default database engine for Microsoft Access. Microsoft SQL Server 2002 and 2005 database engines support will be added in the second half of 2005.

How do you provide software upgrades and technical support?
We provide upgrades and technical support using Internet technology tools, including; our website, FTP access for downloading and uploading files, and e-mail. We also have a toll-free support line available Monday to Friday, 8:30 AM to 5:30 PM Pacific Standard Time.
Of course, for major releases of new versions, typically once a year, we send a new package, which includes a new manual and CD-ROM.

How much is this going to add to our workload?
Not much. We typically deal with the end-user, regardless of their computer skills. However, depending on your policies, we may end up working with the IT staff on issues such as upgrades and technical support. We send periodic notifications, generally every quarters to inform users of interim upgrades. Interim upgrades are installed on one computer then automatically deployed to all other clients the next time they run the application..

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